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Pick 'n Save To End Self-checkout At Some Wisconsin Stores

NOTICING A CHANGE. YEAH. DIANA. WELL, WE WENT INSIDE THIS STORE TODAY AND THE SELF CHECKOUT STATIONS ARE GONE. LEAVING SOME SHOPPERS CONCERNED ABOUT STAFFING AND ABOUT LONG LINES. ON A BUSY PICK AND SAVE PARKING LOT THURSDAY NIGHT, AS SHOPPERS RUSH TO GRAB GROCERIES BEFORE HEADING HOME. I'M NOT USUALLY SHOPPING FOR LIKE, A FAMILY, SO I JUST HAVE A COUPLE OF THINGS THAT I WANT TO GET. BUT THE CHANGE AT CHECKOUT OUT. HAS SOME FEELING FRUSTRATED. IT SUCKS THAT THEY'RE SHUTTING IT DOWN. SELF CHECKOUT MACHINES NOWHERE TO BE FOUND. PICK AND SAVE CONFIRMS THE COMPANY IS GETTING RID OF SELF CHECKOUTS AT SOME WISCONSIN STORES, SAYING IN A STATEMENT, QUOTE, WE ANTICIPATE THIS CHANGE WILL HELP US BETTER SERVE OUR CUSTOMERS NEEDS. THE RETAILER, ONE OF SEVERAL SCALING BACK ON SELF CHECKOUTS RECENTLY, INCLUDING TARGET AND DOLLAR GENERAL. SOME INDUSTRY EXPERTS POINT TO A DROP IN PROFITS AS A POSSIBLE REASON WHY THIS YIELDS UP QUITE A FEW CHALLENGES, BUT ONE OF THEM IS THIS FUNNY LITTLE NOTION CALLED A PARTIAL SHRINK, WHICH IS WHEN A SHOPPER PERHAPS EITHER ACCIDENTALLY OR INTENTIONALLY, DOESN'T SCAN ALL OF THE ITEMS IN THEIR ORDER. SO SOME OF THE STUFF GOES OUT THE DOOR WITHOUT HAVING BEEN PAID FOR SOME PECANS SAVE SHOPPERS SAY THEY MIGHT SWITCH WHERE THEY SHOP. SO YEAH, I MIGHT HAVE TO GO TO LIKE, FRESH TIME OR DIFFERENT PLACE ADDED LIKE TEN MINUTES TO MY SHOPPING TRIP THAT I'D RATHER HAVE SPENT DOING SOMETHING ELSE. OTHERS PREFER TO CHECK IN WITH AN EMPLOYEE WHILE THEY CHECK OUT. I HAD REALLY A MIXED EXPERIENCE WITH IT. THERE WEREN'T ALWAYS PEOPLE AROUND TO HELP. IF YOU RAN INTO A PROBLEM OR THERE WERE PEOPLE ON THEIR PHONES WHO WERE SUPPOSED TO BE HELPING YOU BUT DIDN'T, EMILY DID. PICKENS SAVE SAY HOW MANY STORES ARE IMPACTED BY THIS CHANGE? WE ASKED. PICK AND SAVE. JUST HOW MANY STORES ARE GOING TO B

Pick 'n Save to end self-checkout at some Wisconsin stores

The self-checkout stations inside the Riverwest Pick 'n Save have already been removed

Updated: 12:40 PM CDT May 31, 2024

A big change is coming to the way shoppers check out at the grocery store. Pick 'n Save announced it is getting rid of self-checkouts at some of its Wisconsin stores.In Milwaukee the change is already happening at the Riverwest Pick 'n Save near Humboldt Street and North Avenue. Self-checkout stations inside the store are gone.Some shoppers told WISN 12 News they are concerned the move will extend their grocery store trip. "I'm not usually, like, shopping for a family. I just have a couple things that I want to get," said shopper Rob Wiese. "It sucks that they're shutting it down." Pick 'n Save, in a statement issued to WISN 12 News Thursday, confirms the company is getting rid of self-checkouts at "select" Wisconsin stores."At Pick 'n Save, we are always looking for ways to improve the customer and associate experience and ensure a smooth and friendly checkout," said a Pick 'n Save spokesperson. "We are implementing a no-self-checkout pilot at select stores in Wisconsin. We anticipate this change will help us better serves our customers' needs."Pick 'n Save is one of several retailers scaling back self-checkouts recently, including Target and Dollar General. Some industry experts point to a drop in profits as a possible reason why."This yields quite a few challenges, but one of them is this funny little notion called partial shrink, which is where a shopper, perhaps unintentionally or intentionally, doesn't scan all of the items in their order. So some of the stuff goes out the door without having been paid for," said Dominick Reuter, a senior reporter for Business Insider.Some Pick 'n Save shoppers told WISN 12 News they might switch where they shop, others said they will continue to shop at Pick 'n Save because its in a convenient spot."It added like 10 minutes to my shopping trip that I'd rather spend doing something else," said shopper Chris Fabbri. "I had really a mixed experience with it. There weren't always people around to help if you ran into a problem, or there were people on their phones that were supposed to be helping you but didn't," said Sandra Christensen, another shopper.Pick 'n Save did not respond to questions from WISN 12 News about how many stores will be impacted, or if the change is permanent.TOP HEADLINES10-year-old shot and killed in MilwaukeeMan accused of robbing Dousman bar with a macheteState law allows guns inside RNC security footprint, tennis balls bannedTrump guilty verdict: Reaction from the Wisconsin politicians

MILWAUKEE —

A big change is coming to the way shoppers check out at the grocery store. Pick 'n Save announced it is getting rid of self-checkouts at some of its Wisconsin stores.

In Milwaukee the change is already happening at the Riverwest Pick 'n Save near Humboldt Street and North Avenue. Self-checkout stations inside the store are gone.

Some shoppers told WISN 12 News they are concerned the move will extend their grocery store trip.

"I'm not usually, like, shopping for a family. I just have a couple things that I want to get," said shopper Rob Wiese. "It sucks that they're shutting it down."

Pick 'n Save, in a statement issued to WISN 12 News Thursday, confirms the company is getting rid of self-checkouts at "select" Wisconsin stores.

"At Pick 'n Save, we are always looking for ways to improve the customer and associate experience and ensure a smooth and friendly checkout," said a Pick 'n Save spokesperson. "We are implementing a no-self-checkout pilot at select stores in Wisconsin. We anticipate this change will help us better serves our customers' needs."

Pick 'n Save is one of several retailers scaling back self-checkouts recently, including Target and Dollar General. Some industry experts point to a drop in profits as a possible reason why.

"This yields quite a few challenges, but one of them is this funny little notion called partial shrink, which is where a shopper, perhaps unintentionally or intentionally, doesn't scan all of the items in their order. So some of the stuff goes out the door without having been paid for," said Dominick Reuter, a senior reporter for Business Insider.

Some Pick 'n Save shoppers told WISN 12 News they might switch where they shop, others said they will continue to shop at Pick 'n Save because its in a convenient spot.

"It added like 10 minutes to my shopping trip that I'd rather spend doing something else," said shopper Chris Fabbri.

"I had really a mixed experience with it. There weren't always people around to help if you ran into a problem, or there were people on their phones that were supposed to be helping you but didn't," said Sandra Christensen, another shopper.

Pick 'n Save did not respond to questions from WISN 12 News about how many stores will be impacted, or if the change is permanent.

TOP HEADLINES

Pick 'n Save Announces It's Closing Three Stores

The grocery store you shop at might be closing.Pick 'n Save announced they are shutting down three stores in southeastern Wisconsin in Milwaukee, West Allis and Saukville.VIDEO: Three Pick 'n Save stores closingRoundy's officials said the Saukville location was sold to Piggly Wiggly. That transfer of ownership will take place Nov. 5, the same date the other two Pick 'n Save stores will close.About 226 workers could lose their jobs. A Roundy's executive said employees are being encouraged to apply for open positions at other Pick 'n Save locations.The closures also mean the regulars will have to find elsewhere to shop.  That's something many Pick 'n Save customers may have to get used to in the months ahead, according to an analyst WISN 12 News spoke with Thursday.David Livingston with DJL Research said he "would expect them to close an average of a store per month for the next two years."That would be more than 20 stores closing by 2017 as Livingston said the company copes with increased competition and expansion into the Chicago market.Roundy's vice president of communications, James Hyland, said the closures are based on consumer demand in those particular areas."The opening, closing and sale of stores are part of our normal course of business," he said. "Despite our initiatives to remain competitive in these two locations, we have made the strategic decision to close these two stores."The reason Latoriya Howard shops at the soon-to-close Pick 'n Save on Brown Deer Road near Northridge is indicative of why it's closing. She said she can avoid the crowds."Where will you go once this closes in November?" WISN 12 News reporter Nick Bohr asked a shopper."Walmart. Walmart is right down the street, and that's the next best place. If not, it's probably the reason they're losing a lot of customers. Walmart is taking over," Howard said."You saw a difference in the customers here once that opened?" Bohr asked."Definitely, definitely, like right now there's like 10 people in there," Howard said.

BROWN DEER,Wis. —

The grocery store you shop at might be closing.

Pick 'n Save announced they are shutting down three stores in southeastern Wisconsin in Milwaukee, West Allis and Saukville.

VIDEO: Three Pick 'n Save stores closing

Roundy's officials said the Saukville location was sold to Piggly Wiggly. That transfer of ownership will take place Nov. 5, the same date the other two Pick 'n Save stores will close.

About 226 workers could lose their jobs. A Roundy's executive said employees are being encouraged to apply for open positions at other Pick 'n Save locations.

The closures also mean the regulars will have to find elsewhere to shop.  That's something many Pick 'n Save customers may have to get used to in the months ahead, according to an analyst WISN 12 News spoke with Thursday.

David Livingston with DJL Research said he "would expect them to close an average of a store per month for the next two years."

That would be more than 20 stores closing by 2017 as Livingston said the company copes with increased competition and expansion into the Chicago market.

Roundy's vice president of communications, James Hyland, said the closures are based on consumer demand in those particular areas.

"The opening, closing and sale of stores are part of our normal course of business," he said. "Despite our initiatives to remain competitive in these two locations, we have made the strategic decision to close these two stores."

The reason Latoriya Howard shops at the soon-to-close Pick 'n Save on Brown Deer Road near Northridge is indicative of why it's closing. She said she can avoid the crowds.

"Where will you go once this closes in November?" WISN 12 News reporter Nick Bohr asked a shopper.

"Walmart. Walmart is right down the street, and that's the next best place. If not, it's probably the reason they're losing a lot of customers. Walmart is taking over," Howard said.

"You saw a difference in the customers here once that opened?" Bohr asked.

"Definitely, definitely, like right now there's like 10 people in there," Howard said.

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